"This is how the LATAM Awards 2025 in Cartagena were experienced: innovation, trust, and talent shaped the future of CX in Latin America."

● More than 1,200 attendees participated in the event, which featured global leaders such as Doug Lipp (Disney), Jeff Hancock (Stanford), and María Belón, a survivor of the most devastating tsunami of the 21st century, whose story inspired the film "The Impossible." This he...

Latam Award 2023 confirms and consolidates its relevance as international recognition This year's set of cases pointed to the growing trend of initiatives and projects aimed at absolute centrality in the interests and desires of customers in all sectors.   A lot of c...

There is still time to participate in the Global CX Forum Fest

We are celebrating 27 consecutive years with this unique experience, designed to bring together the Customer Experience industry, Contact Centers and Customer Interaction Areas, where you can strengthen your network of contacts, network and learn about the most innovative strategies that have re...

Latam Award 2022 was delivered in Argentina, in June

On June 9, in Buenos Aires, Argentina, during the CRIC Fest, the awards were given to the Winners of the "11th Edition of the LATAM 2022 Award for the Best Organizations for Interaction with Clients" that ALOIC awards each year. and that its Founding Members rotate and organize and host ...

Abai anuncia aquisição da Parla!

A Abai, empresa espanhola de serviços terceirizados de processos de negócios (BPO), anunciou sua entrada no país ao efetivar a compra da brasileira Parla! Contact Center. “Com experiência consolidada no mercado brasileiro, a empresa adquirida em São Paulo pe...

Melhora atendimento em bancos

O índice de qualidade de atendimento de bancos e plataformas evoluiu positivamente, com 1.23%, em março de 2022, tendo como base o mesmo mês do ano passado. Os bancos tiveram aumento de 0.46%, enquanto as plataformas de 1.76%, sendo que Itaú e Modalmais foram os mais bem...