About Us

Aloic is a non-profit association, officially established in 2012, to consolidate the project idealized by four regional partners to integrate the market through the exchange of knowledge. They are: Juan Pablo Tricarico with Dr Cex. (Argentina), Grube Editorial (Brazil), Colombian Association of Contact Centers & BPO (Colombia) and the Mexican Institute of Teleservices (Mexico).

Aloic is the result of the work that these four partners have been doing for many years. The first meeting was in San Antonio, in 2008, during the annual Congress of the then American Association of Teleservices. Until launching the association, the partners promoted an exchange of knowledge through their annual Congresses

For 3 years, the group structured the first regional integration project, creating the LATAM Award, recognizing the best interaction practices with customers in Latin America in 2011 and delivered in March 2012 in Mexico City.