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Welcome to a new installment of our exclusive ALOIC interviews, where we delve into the strategies and visions that define industry leaders. This time, we have the pleasure of talking to Fábio Magalhães from Banco Bmg, an institution recognized for its commitment to innovation and cu...
Customer service is constantly evolving. What are the trends that will shape the future of customer service? Join me for a glimpse into tomorrow! 💬💡 Customer service is a fundamental element in retaining customers and building solid relationships. Here is a preview of what you can expect in the...
Efficiency and sustainability are fundamental for business operations. The "Best Civic Sector Operation Strategy" category at the LATAM Awards highlights the importance of a civic approach in business management. 🏙️🌿 A civic sector operation strategy goes beyond efficiency; it&#...
In the digital era, social media are not just communication platforms but also powerful tools for shaping the customer experience. Let's see how they can make a difference. 💼💬 Social media have become a key touchpoint between brands and their customers. Here are some ways they influence the...
In this exclusive interview, Luzmila Cruz Gaitán, General Manager at AMERICAS BUSINESS PROCESS SERVICES (Américas BPS), reveals the pioneering tactics that led her organization to win the prestigious ALOIC recognition in the collections, risk, and credit category. Cruz Gaitán,...
Hello community! Today we want to introduce you to BPro, one of the founding organizations of ALOIC and an undisputed reference in the BPO sector in Colombia. With over 22 years of experience, BPro has established itself as the leading voice in the sector, uniting more than 100 companies spe...
In an era marked by innovation and digital transformation, customer experience (CX) has become a strategic priority for businesses worldwide. ALOIC had the privilege of speaking with a visionary leader in this field, Raquel Dentice, Director of Evoltis Paraguay and a proponent of organizational de...
🌟 At ALOIC, we understand that companies play a crucial role in society. The "Best Contribution in Social Responsibility" category highlights the importance of sustainability and community. 👥🌍 Social responsibility goes beyond profits; it's about creating a positive impact on soci...
Technology has revolutionized the way we work and collaborate. Discover how it is shaping the future of work experience and team collaboration. 💼🌐 Technology has not only changed the way we do things but also the way we connect at work. Here are some ways it's influencing: Instant ...
In this special interview with ALOIC, we explore ESET Latin America's winning strategy in the "Best Inclusion and Diversity Strategy" category at the LATAM 2023 awards. Carolina Kaplan from ESET shares how their focus on diversity and inclusion press, particularly aimed at women and ...
Since its establishment, IMT has set the standard for services and solutions for Contact Centers and customer interaction areas, supporting companies on their journey to operational excellence. With a track record that includes CX consulting, training, and certifications, IMT drives the developmen...
Innovation is key to business success. The category 'Best Technological Contribution' at the LATAM Awards highlights the importance of technology in business management. 🌟💻 Technological contribution goes beyond adopting tools; it involves creating solutions that drive efficiency ...
In this interview, we speak with Vilnor Grube, CEO of ClienteSA and VP of ALOIC, about his experience and vision in the Contact Centers and Customer Experience (CX) industry. From launching influential portals to organizing leading events and awards, Grube shares insights into current and future c...
In a world where talent is a key asset, employee experience becomes the core of talent management. Discover why and how you can lead in this new era. 🚀🤝 Today, talent management goes beyond hiring and professional development. Here's why: Talent Retention 💎 Exceptional employee exp...
In an era where the synergy between technology and customer service is crucial for business success, Telemercado stands out as an innovation benchmark in the BPO industry. With over two decades of experience, this Cordoba-based company has revolutionized BPO business processes across Argentina, of...
User interfaces have come a long way. From the web to augmented reality, design is constantly evolving. Join me on this journey! 💡🔮 The way we interact with technology has evolved significantly. Here's how we've gone from the web to augmented reality: Traditional Web Interfaces...
🌈 At ALOIC, we understand that inclusion and diversity are essential for business success. The "Best Strategy for Inclusion and Diversity" category highlights the importance of promoting an egalitarian and welcoming work environment for everyone. 💼🤝 An inclusion and diversity st...
In the ever-changing landscape of the Contact Center and Customer Experience (CX) industry, voices of leadership and expertise are crucial for understanding the present and shaping the future. At ALOIC, we are thrilled to present an exclusive interview with a prominent figure in this field: Ana Ka...
At ALOIC, we celebrate organizations that define the future of BPO with innovation and excellence. It is an honor to present an interview with the head of Atento, recent winner in the "Best Human Development Strategy" category at the LATAM 2023 awards. Atento, a leader in Latin...
In the business world, customer satisfaction is an essential metric. But how do we know if our customers are truly satisfied? Let's explore how to measure and evaluate this key component of success! 💼📈 Satisfaction Surveys 📋 Surveys are a valuable tool. Ask your customers directly abo...
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