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Hello community! Today we want to introduce you to BPro, one of the founding organizations of ALOIC and an undisputed reference in the BPO sector in Colombia. With over 22 years of experience, BPro has established itself as the leading voice in the sector, uniting more than 100 companies spe...
In an era marked by innovation and digital transformation, customer experience (CX) has become a strategic priority for businesses worldwide. ALOIC had the privilege of speaking with a visionary leader in this field, Raquel Dentice, Director of Evoltis Paraguay and a proponent of organizational de...
🌟 At ALOIC, we understand that companies play a crucial role in society. The "Best Contribution in Social Responsibility" category highlights the importance of sustainability and community. 👥🌍 Social responsibility goes beyond profits; it's about creating a positive impact on soci...
Since its establishment, IMT has set the standard for services and solutions for Contact Centers and customer interaction areas, supporting companies on their journey to operational excellence. With a track record that includes CX consulting, training, and certifications, IMT drives the developmen...
In this interview, we speak with Vilnor Grube, CEO of ClienteSA and VP of ALOIC, about his experience and vision in the Contact Centers and Customer Experience (CX) industry. From launching influential portals to organizing leading events and awards, Grube shares insights into current and future c...
🌈 At ALOIC, we understand that inclusion and diversity are essential for business success. The "Best Strategy for Inclusion and Diversity" category highlights the importance of promoting an egalitarian and welcoming work environment for everyone. 💼🤝 An inclusion and diversity st...
In the ever-changing landscape of the Contact Center and Customer Experience (CX) industry, voices of leadership and expertise are crucial for understanding the present and shaping the future. At ALOIC, we are thrilled to present an exclusive interview with a prominent figure in this field: Ana Ka...
At ALOIC, we know that the real engine of business success is human talent. The "Best Human Development Strategy" category of our LATAM Award recognizes the importance of cultivating, motivating, and retaining the best. 🌟👥 The human development strategy goes beyond training. It involv...
Juan Pablo Tricarico is a prominent professional in the Contact Center and BPO industry, with a significant career that reflects his commitment and ability to drive growth and transformation in this sector. As an International Consultant of CRM, CX, BPO, and BI, and Coach in Digital Transformation...
In the business world, acquiring new customers is essential, but the real magic happens when we turn them into loyal customers. How to achieve this? Let's explore some key strategies! 💼💎 #CustomerRetention #Loyalty #SuccessfulBusiness Unmatched Customer Experience ✨ The foundation ...
Currently, contact center and BPO companies in Latin America are facing a series of unique challenges, but also exciting opportunities for growth and innovation. 1️⃣ Adaptation to Digital Technology: Digitalization is redefining the way we interact with customers. Incorporating new technologies...
In an increasingly customer-focused business world, customer experience becomes a key differentiating factor. Latin America stands as a strategic epicenter for companies around the world looking to outsource their customer service and BPO operations, and ALOIC plays a fundamental role in this exci...
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