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Efficiency and sustainability are fundamental for business operations. The "Best Civic Sector Operation Strategy" category at the LATAM Awards highlights the importance of a civic approach in business management. 🏙️🌿 A civic sector operation strategy goes beyond efficiency; it&#...
Hello community! Today we want to introduce you to BPro, one of the founding organizations of ALOIC and an undisputed reference in the BPO sector in Colombia. With over 22 years of experience, BPro has established itself as the leading voice in the sector, uniting more than 100 companies spe...
Since its establishment, IMT has set the standard for services and solutions for Contact Centers and customer interaction areas, supporting companies on their journey to operational excellence. With a track record that includes CX consulting, training, and certifications, IMT drives the developmen...
Innovation is key to business success. The category 'Best Technological Contribution' at the LATAM Awards highlights the importance of technology in business management. 🌟💻 Technological contribution goes beyond adopting tools; it involves creating solutions that drive efficiency ...
In a world where talent is a key asset, employee experience becomes the core of talent management. Discover why and how you can lead in this new era. 🚀🤝 Today, talent management goes beyond hiring and professional development. Here's why: Talent Retention 💎 Exceptional employee exp...
In an era where the synergy between technology and customer service is crucial for business success, Telemercado stands out as an innovation benchmark in the BPO industry. With over two decades of experience, this Cordoba-based company has revolutionized BPO business processes across Argentina, of...
In the ever-changing landscape of the Contact Center and Customer Experience (CX) industry, voices of leadership and expertise are crucial for understanding the present and shaping the future. At ALOIC, we are thrilled to present an exclusive interview with a prominent figure in this field: Ana Ka...
Your company's culture not only defines who you are but also who stays. Discover how a strong culture is key to retaining valuable talent in your organization. Organizational culture is the heart and soul of a company. Here's why it plays a fundamental role in talent retention: ...
Juan Pablo Tricarico is a prominent professional in the Contact Center and BPO industry, with a significant career that reflects his commitment and ability to drive growth and transformation in this sector. As an International Consultant of CRM, CX, BPO, and BI, and Coach in Digital Transformation...
Currently, contact center and BPO companies in Latin America are facing a series of unique challenges, but also exciting opportunities for growth and innovation. 1️⃣ Adaptation to Digital Technology: Digitalization is redefining the way we interact with customers. Incorporating new technologies...
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