Innovative Strategies in Collections: A Dialogue with Luzmila Cruz Gaitán from Américas BPS

In this exclusive interview, Luzmila Cruz Gaitán, General Manager at AMERICAS BUSINESS PROCESS SERVICES (Américas BPS), reveals the pioneering tactics that led her organization to win the prestigious ALOIC recognition in the collections, risk, and credit category. Cruz Gaitán,...

🚀 Customer Retention Strategies: Beyond Acquisition 🛍️

In the business world, acquiring new customers is essential, but the real magic happens when we turn them into loyal customers. How to achieve this? Let's explore some key strategies! 💼💎 #CustomerRetention #Loyalty #SuccessfulBusiness Unmatched Customer Experience ✨ The foundation ...

Currently, contact center and BPO companies in Latin America are facing a series of unique challenges, but also exciting opportunities for growth and innovation. 1️⃣ Adaptation to Digital Technology: Digitalization is redefining the way we interact with customers. Incorporating new technologies...